This is a very interesting set of slides. Not just because it does give a couple of inklings on how to build some business-relevant metrics, but also because it helps a lot to frame the question that needs to be answered, and gives some practical tips about the mindframe you need to be in… and the influence of the audience.
As Matt says, the presentation is evidently missing some juicy comments on the final slides. On the whole, while it will not answer the concrete answer of how to magically generate believable metrics on the returns of KM, it does set a very good stage in which to do your own homework. Which is what it is about.
Also, if totally unrelated… while seizing the occasion to trawl along his blog (it’s been many weeks since I last had time) I found the usual lot of jewels, including this podcast about blended facilitation, with Nancy White and Ed Mitchell. Not to be missed. Even if Ed’s gone and copied the skin we’re using at iPhoniac.com…
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